Services

What’s in my toolkit

With the core of my background in product and user experience design, I leverage a combination of human-centered and instructional design practices to create innovative learning experiences. It’s an empathetic, iterative, collaborative approach primarily focused on the end-user experience — a workflow enjoyed by everyone involved.

 
 
 

Research

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I start by discovering the situation, the pain points and the data points from learners, leaders, stakeholders and the related industry.

 

  • Industry reviews

  • Needs analysis

  • Empathy interviews

  • Card sort sessions

  • Journaling

  • Contextual observations

  • Co-creation sessions

  • Focus groups

  • Surveys

  • Heuristic reviews

  • Usability evaluations

  • Research synthesis and reports

 
 

Plan

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With data to inform next steps, I lead working teams to align on a strategic plan and vision with a focus on the future-state end-user experience.

 

  • Innovation & design thinking workshops

  • Alignment diagrams

  • Affinity maps

  • Personas

  • Stakeholder maps

  • Learning objectives

  • Experience maps

  • Service blueprints

  • Curriculum maps

  • Ideation sessions

 
 
 
 

Prototype

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With a plan in place, I bring the vision to life with prototypes evaluated by users, learners and stakeholders. This rapid process of feedback provides working teams with the data they need to confidently develop, pilot and launch a tested experience to a larger audience.

 

  • Concept boards

  • User flows

  • Wireframes

  • Story boards

  • Video scripts

  • Audio scripts

  • High-fidelity mockups

  • Working prototypes

  • Style guides